Fix payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then have a problem with or question virtually it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

  1. On your figurer, become back to the item yous want to buy on https://play.google.com.
  2. Click on the price.
  3. Next to the payment method, click the Down arrow Down arrow.
  4. Choose a dissimilar payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Prepare credit and debit menu errors

At that place may exist a problem with your credit or debit menu if you see one of the following error messages:

  • "Unable to process payment: low card balance"
  • "Unable to complete transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired menu"
  • "Correct this bill of fare info or effort another card"

To fix these errors, try the post-obit steps:

Brand sure your card information is up to engagement in Google Pay

Expired credit cards or former billing addresses are a common reason for payments non to work properly. To update this data utilize Google Pay:

Remove or update expired cards

  1. On your estimator, sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your zip code is up to date

If your credit card is registered to a different address that tin cause the payment to exist declined. Check the cipher code matches your current accost.

  1. On your calculator, sign in to https://pay.google.com with your Google Account.
  2. ClickPayment methods.
  3. Find the payment method you are trying to use for the purchase.
  4. ClickEdit.
  5. Check that the naught code listed matches the zip code of the billing address of your card.
  6. If needed, update the nada code.

And then, attempt your purchase once more.

Submit any extra information that is requested

If the fault message is followed by instructions for submitting additional data to Google, please submit it. We will not exist able to process the transaction on your account without this information.

Bank check you take sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to brand sure you have plenty to consummate the purchase.

Contact your bank or card issuer

Your card may accept specific restrictions which crusade the transaction to be declined. Contact the establishment that issued your card to ask about the transaction and run across if they know the reason for the refuse.

Fix errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Rest, Gift Cards, and more)

If you see "Your payment was declined due to an upshot with your account"

If you come across this message, information technology might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a lilliputian more information to protect your business relationship confronting fraud.
  • We demand a little more data to comply with Eu law (Customers from Eu member states only).

To assistance fix these issues:

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Take activity on any errors or requests in the payments heart.
    • Yous might need to verify your identity before you can buy anything through your Google Business relationship.
  3. Make sure your proper name, accost, and payment information are up to engagement.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having problem paying through straight carrier billing, attempt the following:

  • Make sure you lot're connected to your carrier network, directly or by wi-fi.
  • Make sure you've added straight carrier billing equally a payment method.
  • Make sure y'all're using the local currency.

If yous yet have problems, contact your mobile phone service provider for help.

If y'all can't add a payment method or accept a trouble with a dissimilar payment method

If you're having a problem with a different payment method, go to Google Pay to gear up the issue.

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Check that your address is upwardly to date.
  4. Bank check that the payment methods listed are the ones you want to employ.

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. Y'all must verify the card earlier you can utilize it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within 2 days, you'll discover a temporary charge on your card statement forth with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the eight-digit code.

If y'all try to verify the payment method once again:

  1. Confirm which bill of fare you want to verify.
  2. Cheque how long ago yous tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more two days: Bank check your card statement. Yous should discover a temporary accuse from Google called "GOOGLE TEST," with an 8-digit code.

Menu is grayed out & says "card is ineligible"

You tin can't apply this carte du jour for this purchase. Try to make the purchase again with a different card.

If the menu you want to use isn't listed, follow the on-screen instructions to add a new carte du jour.

If you use dual SIM card devices

Cheque if the correct SIM carte is in slot 1 and remove any SIM card from slot 2.

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